Tailorin - Privacy Policy

Introduction

This Privacy Policy (the “Policy”) is incorporated by reference into, and should be read in conjunction with, the Terms of Use governing your use of the Tailorin website (the “Site”). Capitalized terms not otherwise defined in this Policy shall have the meanings assigned to them in our Terms of Use.

Tailorin (“Tailorin,” “we,” “our,” or “us”) is committed to safeguarding the personal information of all visitors and customers of our Site. Whether you are an interior designer, a design studio, or a retail customer, and whether you are based in the United States, Canada, the European Union, Australia, or any part of the Asia-Pacific region, we take your privacy seriously.

Tailorin operates a made-to-order custom window treatment and home textile service via the Shopify platform. This Policy explains how we collect, use, disclose, and protect your personal data when you engage with us through our Site, contact our customer service team, create an account, or otherwise interact with our services.

By accessing or using the Site, you confirm that you have read, understood, and agreed to this Privacy Policy, and you consent to the collection, processing, and use of your personal information as outlined herein. If you do not agree with this Policy, we kindly ask that you refrain from using the Site or providing any personal information.

 

International Users

If you are accessing the Tailorin website from outside the United States, please be aware that your personal data will be transferred to, stored in, and processed within the United States and other jurisdictions where our partners or service providers operate. These jurisdictions may have data protection laws that differ from those in your country of residence and may not offer the same level of protection.

By using our Site and providing your personal information, you acknowledge and consent to the collection, international transfer, processing, and storage of your information in accordance with this Privacy Policy. If you do not consent to such transfer, please do not use our Site.

 

Modifications to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our operations, applicable law, or industry best practices. We will notify you of material changes as required by law. Your continued use of our Site following any updates signifies your agreement to the updated Policy. We encourage you to review this Policy regularly.

 

Information We Collect

We collect personal information in a variety of ways depending on how you interact with Tailorin and our services, including:

  • Directly from you – when you fill out a form, create an account, request a quote, make a purchase, sign up for communications, operate or configure our products, or contact us via phone, email, or live chat.

  • Automatically – through cookies, pixels, server logs, and similar technologies when you use our website, view our ads, open our emails, or interact with our mobile applications or services.

  • From third-party sources – including, but not limited to, our affiliates, partners, social media platforms, analytics providers, and publicly available databases.

The table below outlines the types of personal information we may collect, how we use it, and whether it may be shared for purposes like targeted advertising:

Context Types of Personal Information Purpose/Use of Collecting Information
Account Registration
We collect your name and contact information, including email address, physical address, and phone number, when you create an account. We may also collect payment information when you use your account to make a purchase. We also collect information relating to the actions that you perform while logged into your account. When you sign in through third-party platforms, we collect profile information associated with that account.
We use this information to administer and maintain your account, providing account related functionalities, enable you to make purchases, and communicate with you about your account or use of the Platform.
Business-to-Business Information
We collect the name, contact information, role, shipping and billing addresses, user preferences, and organization details of employees or other personnel of clients, partners, or other entities we work or interact with.
We use this information to contact and communicate with our clients or partners concerning normal business administration and operation such as projects, services, and billing.
Cookies (First-Party)
We use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a website is viewed. “First-Party” cookies are those controlled by us. To learn more about the cookies we use and to manage your preferences, click here. Note that Global Privacy Control may interfere with our cookie tools.
We use cookies for a number of reasons, such as:
  • to learn more about the way you interact with our content;
  • help us improve your experience when visiting our Platform;
  • to remember your preferences, such as a language or a region, so there is no need for you to customize the website on each visit;
  • to identify errors and resolve them;
  • to analyze how well our Platform is performing
Cookies (Third-Party) & Tracking
We may place third-party technology on our website that collects analytics, records how you interact with our website, or allows us to participate in behavior-based advertising. The latter means that a third party uses tracking technology (e.g., a cookie) to collect information about your use of our website so that they can report analytics to us or provide advertising about products and services tailored to your interests. That third party might also collect information over time and across different websites in order to serve advertisements on our website or other websites, click here. Note that Global Privacy Control may interfere with our cookie tools.
We use cookies for a number of reasons, such as:
  • to serve you with relevant advertising;
  • to learn more about the way you interact with our content;
  • to analyze how our Platform is performing.
Demographic Information
We collect certain demographic information, such as your age, language preference, time zone, or location.
We use this information to understand our users and provide tailored services.
Distance Information
When users engage with our mobile app, we collect their location from the GPS, Wi-Fi, Bluetooth, and/or cellular technology in the device to determine the location and distance related to our services.
We use this information to understand our users and providing tailored services. We also use this information to enable your use of certain features of the products. In some contexts, our use is also based upon consent to provide us with geolocation information.
Email Interconnectivity
If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains.
We use this information to understand how you interact with our communications to you.
Inquiries, Comments, Feedback, and Support
If you contact us, we will collect your name and contact information, as well as any other content that you send to us, to reply.
We use this information to receive, and act upon, your feedback or issues and following up on your comments, reviews, inquiries, and other requests.
Mailing List
When you sign up for one of our mailing lists we collect your email address or postal address.
We share information about our products and services with individuals that consent to receive such information.
Mobile Devices and Applications
We collect information from mobile devices such as unique identifying information broadcast from your device when visiting our website or using our mobile app. We may also collect account login credentials and your IP address for connectivity, as well as geolocation data when enabled.
We use this information to identify unique users, and to understand how users interact with us on their mobile devices.
Partner Promotion
We collect information that is provided as part of a co-branded promotion with another company.
We use this information to fulfill our promotions.
Surveys
When you participate in a survey, we collect information that you provide through the survey. If the survey is issued by a third party, the third party’s privacy policy applies to the collection, use, and disclosure of your information.
We use this information to understand your opinions and collect information relevant to us. To the extent the survey is provided by a third party, that third party decides the purpose of collection.
Website Interactions and Logs
We use technology to monitor how you interact with our website and mobile app. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.
We use this information to understand how you interact with our website and mobile apps to improve them, and to understand your preferences and interests. We also detect and prevent fraud with this information.


Third-Party Tracking and Advertising Technologies

Certain features, content, and advertisements on our Site may be served by third-party networks, including advertising platforms such as Meta, Google, or Pinterest. These parties may use their own cookies, tags, pixels, or other technologies to collect data over time and across different websites or devices.

They may use this data to:

  • Analyze performance
  • Deliver personalized advertising
  • Track conversions or retarget ads

We do not control these third-party technologies. For more information on how to opt out of targeted advertising, see the “Your Choices” section below.

 

How We Use This Information

Tailorin uses the personal and automatic information collected for purposes including:

Purpose

Examples

Order Fulfillment

To confirm, process, and ship your custom product orders

Customer Support

To respond to inquiries or requests for support or design advice

Personalization

To offer a tailored shopping experience based on your preferences

Marketing & Advertising

To send you newsletters, promotions, or catalogs, and to display relevant ads

Product Development

To improve website functionality, products, and customer experience

Analytics & Reporting

To measure ad effectiveness and site performance

Legal & Compliance

To comply with applicable laws or respond to lawful requests


You may opt out of non-essential communications at any time by clicking “Unsubscribe” in our emails or contacting us at service@tailorinhub.com.

 

How You Can Access or Update Your Information

You may review and update your personal information at any time by logging into your account on our Site. Click the “My Account” link and use your credentials to access or edit your information.

If you forget your password, use the “Forgot Password” link to receive a secure reset email. You may also request to access, correct, or delete your data by contacting our support team at service@tailorinhub.com


How We Protect Your Information

We implement industry-standard physical, electronic, and administrative safeguards designed to protect your personal information from unauthorized access, accidental loss, misuse, alteration, and disclosure.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. By using our Site, you acknowledge and accept this risk.

Please do not send sensitive personal information (such as credit card numbers) via email, as email is not considered a secure communication method. Any such transmission is at your own risk.

If you create an account with us, you are responsible for maintaining the confidentiality of your password and for restricting access to your account. We strongly recommend:

  • Using a strong, unique password
  • Updating your password regularly
  • Not sharing your login credentials with others

If you suspect unauthorized use of your account or loss of your password, please contact us immediately at service@tailorinhub.com.



Disclosure of Your Information

We may share your personal information in the following ways:

a. With Service Providers

We work with third-party service providers to help operate our Site and deliver our services. These include Shopify (our ecommerce host), payment processors, logistics providers, marketing agencies, analytics platforms (like Google Analytics and Hotjar), and customer service tools (such as Zendesk).

These partners are contractually obligated to handle your data securely and only use it for the specific services they provide to us.

b. With Strategic Partners

We may collaborate with strategic partners whose materials or solutions are integrated into our offerings (e.g., custom hardware vendors, textile collaborators). If you request a service or product involving one of these partners, we may share relevant personal data for fulfillment or coordination purposes.

These partners are required to use your data only for purposes related to the requested service and are not permitted to use your data for unrelated marketing.

c. In Legal or Business Circumstances

We may disclose your personal information:

  • To comply with legal obligations, respond to lawful requests, or enforce our Terms of Use
  • To protect the rights, property, or safety of Tailorin, our users, or others
  • As part of a merger, acquisition, reorganization, or sale of assets

d. In Aggregate or De-Identified Form

We may share non-personal, aggregated information that cannot reasonably be used to identify you, for research or marketing insights.


Choices About How We Use and Disclose Your Information

We are committed to giving you meaningful choices regarding how your personal data is used, particularly for marketing and advertising purposes.

a. Behavioral Advertising & Analytics

We use third-party tools to understand user behavior and serve tailored advertisements:

To opt out of interest-based advertising from many networks, you can visit:

b. Cookie Control

Most web browsers allow you to manage your cookie preferences. Please note that disabling cookies may affect certain functionalities of our Site.

c. Global Privacy Control (GPC) & Do Not Track

We honor Global Privacy Control signals where legally required. At this time, we do not respond to browser-based Do Not Track (DNT) signals.


Unsubscribing from Communications

You may opt out of receiving marketing emails or promotional newsletters at any time by clicking the "Unsubscribe" link in any email, or by contacting us at service@tailorinhub.com.

Please note that even after you unsubscribe, we may still send you transactional or service-related messages (e.g., order confirmations, updates about your account).


Children's Privacy

Our Site is not directed toward children under the age of 13. We do not knowingly collect personal information from individuals under 13 years old. If we learn that we have inadvertently collected personal data from a child under 13, we will promptly delete it.


Integration with Smart Home Devices

At Tailorin, we offer motorized window treatments that can be conveniently controlled via our dedicated mobile app, available on both Apple’s App Store and Google Play Store, or through compatible third-party smart home devices such as Google Home, Amazon Alexa, Apple HomeKit, Nest, and others. Please note that our mobile app is operated by a trusted third-party provider, whose own data collection and privacy practices apply when you use the app.

When you connect your Tailorin motorized window treatments to these third-party platforms, certain information about your use—such as your name, device settings, room identifiers, and customized scenes—may be automatically shared with those third parties. We encourage you to review their respective privacy policies to understand how they handle your data.

 

Your Regional Privacy Rights

If you are a resident of California, Nevada, Virginia, Texas, or other jurisdictions with specific privacy laws, Tailorin respects and complies with your rights under applicable legislation:

  • California residents can review their rights in our dedicated California Privacy Notice.
  • Nevada residents wishing to opt out of the sale of their personal information may contact us
  • Residents of Virginia and Texas have the rights to:
    • Confirm if we process their personal information.
    • Access and request deletion of certain personal information.
    • Request data portability.
    • Opt out of the processing of their personal data for targeted advertising, sales, and profiling that lead to legal or significant effects.
    • Correct inaccuracies in their personal data.

To exercise any of these rights or inquire further, please refer to our California Privacy Notice or contact us directly.


Use of De-Identified Data

Please note, when Tailorin collects or processes personal information that is de-identified or anonymized and does not personally identify you, we do not attempt to re-identify this information. This helps us improve our services while respecting your privacy.

 

California Privacy Notice

If you are a resident of California, you have enhanced rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA) (California Civil Code Section 1798.100 et seq.). Tailorin is committed to safeguarding your personal information and providing transparency about how we collect, use, and disclose your data.

Categories of Personal Information We Collect and Use：

Category Examples Purpose of Collection and Use
Identifiers Name, address, email, phone number To communicate with you, process orders, and provide support
Commercial Information Purchase history, payment details To process transactions and manage customer accounts
Internet or Other Electronic Activity IP address, browsing history, app usage data To improve website/app functionality and personalize experience
Geolocation Data Location information from devices To provide location-based services and product recommendations
Professional or Employment Information Job title, employer (if provided) To tailor marketing and customer service
Inferences Drawn from Data Preferences, behavior patterns To improve marketing, advertising, and product development

 

Your Rights Under CCPA/CPRA

You may have the right to:

  • Access: Request details about the personal information we collect, use, share, or sell.
  • Delete: Request deletion of your personal information, subject to certain exceptions.
  • Opt-Out: Opt out of the sale of your personal information.
  • Non-Discrimination: Receive equal service and price even if you exercise your privacy rights.
  • Correct: Request correction of inaccurate personal information.
  • Limit Use: Restrict the use of your sensitive personal information.
  • Data Portability: Receive your personal information in a portable, readily usable format.

 

How to Exercise Your Rights

To submit a request to exercise your rights under CCPA/CPRA, please contact us at:

  • Email: privacy@tailorin.com
  • Phone: [Your Customer Support Number]
  • Mail: Tailorin Privacy Team, [Your Company Address]

Please provide sufficient information to verify your identity. Once verified, we will respond to your request within the time frame required by law.

 

Use of Personal Information

We do not collect additional categories of personal information or use the information we collect for materially different, unrelated, or incompatible purposes than those described in this Privacy Policy without first providing you with appropriate notice.


Selling and Sharing of Personal Information

Tailorin does not sell personal information in the traditional sense. However, under the California Consumer Privacy Act (CCPA), certain types of data sharing for advertising and analytics purposes may be considered a "sale" or "sharing" of personal information.

In the past twelve (12) months, we have disclosed the following categories of personal information to third-party partners for purposes such as advertising, analytics, and service improvements:

Categories Disclosed Purpose of Disclosure
Personal identifiers (e.g., device IDs, cookies, IP addresses) Marketing, analytics, personalization
Internet or network activity Website functionality, usage analytics
Geolocation data Regional content and service optimization
Commercial information Product recommendations, analytics
Inference data Improving user experience and targeting

Please note: We do not sell or share mobile information (including opt-in consent data for text messaging) with any third parties for marketing or promotional purposes.

 

Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to provide services to you, or as required by applicable law. This includes compliance with legal obligations, dispute resolution, and enforcement of our agreements.


Notice of Financial Incentive

From time to time, Tailorin may offer one-time promotional incentives—such as discount codes—in exchange for limited personal information (e.g., your name, email address, and zip code). The value of such an offer is reasonably related to the value of the information you provide, based on the estimated cost of the promotional benefit.

Participation in such promotions is entirely optional, and you may withdraw at any time by contacting us at service@tailorinhub.com.


How to Submit a Privacy Request

You may exercise any of the rights described in this Privacy Policy by contacting us via email at service@tailorinhub.com.

Upon receiving your request, we may ask you to verify your identity by providing certain information—such as your email address, phone number, or other relevant identifiers—to ensure the security and privacy of your data.

If you choose to authorize an agent to make a request on your behalf, we may require:

  • A signed written authorization confirming the agent’s authority, and
  • Direct verification from you that you provided the agent permission to act on your behalf.

We will respond to verified requests within the timeframe required by applicable law.


Contact Us

If you have any questions or concerns about this Privacy Notice or your personal information, please feel free to contact us at:

service@tailorinhub.com


Effective Date: 7/1/2025 12:00:00 AM
Last Update: 8/10/2025 12:00:00 AM