Frequently Asked Questions

About Tailorin
Where are Tailorin’s products made?

All Tailorin products are designed and custom-made in China. Our fabric mills and curtain workshops are located in Shaoxing, China’s textile and curtain capital. Every piece is handcrafted by seasoned artisans with decades of heritage. Our partner factories meet the highest environmental standards.
What kind of products do you offer?

 We provide fully custom-made curtains and home textiles. If your needs exceed the standard custom options listed on our website, you’re welcome to contact us for tailored solutions and pricing.
Do you offer ready-made products?

We offer a limited selection of ready-made products such as cushion covers in standard sizes and curtain accessories—primarily for our members. These are sourced or produced without any added profit margin.
Can you handle large-scale or commercial projects?

Absolutely. We’re built for designers, developers, and institutions. Whether it’s a residential complex, hotel, or apartment, we can provide bulk production and customized professional solutions.

Shipping & Delivery
Where do you ship from, and where can you deliver?

All orders are shipped directly from our workshop in Shaoxing, China. We currently deliver to the United States, European Union countries, the UK, Australia, South Korea, and most Middle Eastern countries. If your country is not listed, please contact our service team—we may still be able to ship to you manually.

We do not ship to PO Boxes or military addresses.
What shipping methods are available, and how long does delivery take?

Depending on your location, we offer air, sea, and ground shipping. We select the best option based on your country and order type:

  • Europe: Air (6–10 business days)
  • North America: Air: 8–15 business days. Sea: 20–25 business days
  • Other regions: Based on local logistics networks

We use reliable carriers such as UPS, FedEx, DHL, USPS, and SF Express. Carrier selection is based on performance and availability; we currently do not support custom carrier requests.

Members:
Often enjoy free or heavily discounted shipping, including free sample books.

Final shipping costs are shown clearly at checkout.
Are taxes and duties included in the shipping cost?

No, duties and taxes are not included. These are the responsibility of the customer. However, we work with you to reduce or share the cost depending on region:

  • United States:
    - Sea shipping: Tailorin covers 100% of import duties
    - Air shipping: Duties are shared between customer and Tailorin

  • European Union: Tailorin covers 100% of duties

  • Other regions: Calculated case-by-case based on current local policy

Duties will be displayed at checkout as a separate charge. We are committed to transparency and will communicate clearly if your shipment requires a duty payment.

Returns & Quality Issues
What if there is a defect or sizing issue in my order?

If your curtains have clear quality defects or significant size errors that prevent proper installation, contact us within 7 days of delivery. We will arrange:

  • A full refund
  • And cover the return shipping
What is considered normal variation and not a defect?
  • Handcrafted tolerance of ±2.5 cm
  • Slight color variation due to screens
  • Dye lot differences between fabric batches

These do not qualify as quality issues.
Can I return if I simply don’t like how it looks?

We do not accept returns for subjective issues like appearance or light filtering if the product matches your order. However, we encourage you to place a new order, and we will offer a special discount.

Order Cancellation & Modification
Can I cancel my order after placing it?

Yes. You may cancel your order within 48 hours of placement and receive a full refund, whether you are a member or not.
What happens if I cancel after 48 hours?

If the order has not yet been produced:

  • Non-members will receive a 70% refund
  • Members will receive an 80% refund

Once production is complete, cancellation is no longer possible—even if the order has not shipped. For exceptional cases, please contact our service team to discuss.
Can I make changes to my order after placing it?

Yes. You can modify your order (size, color, fabric, etc.) within 48 hours. Changes may affect the estimated delivery time.
How do I request cancellation or changes?

Please contact our service team directly at service@tailorinhub.com. Do not cancel orders through your account page without prior communication.

Measurement & Installation
Do you provide measuring services?

We are actively building a global measuring service network and plan to offer it for free to all members in the future. For now, measuring services are not available, so we recommend minimizing error by referring to our measurement guides.
What tools do you offer to help with measuring?

We provide clear online measuring instructions. You're also welcome to contact our service team before placing your order to confirm any measurements—we’re happy to help.
What if the curtains don’t look as good as I expected after installation?

If the product quality and size are correct, but the result doesn't meet your expectations (e.g., visual proportion, light blocking), we do not accept returns. However, you can place a new order with a special discount, and we will assist you with new suggestions.